Terms of Service

These Terms apply to quote requests, translation orders, certified translation statements, and related communication with Chancellor Translations.

1. Nature of the service

Chancellor Translations provides document translation and certification services. The service does not provide legal advice, legal representation, immigration advice, or a guarantee that any receiving institution will accept a document.

2. US-use focus

Translations are prepared primarily for US immigration, court, legal, and business use. Institutions outside the United States may require a local court-sworn or court-appointed translator. Clients are responsible for confirming the requirements of the receiving institution before ordering.

3. Quote process

Quotes are based on document type, language pair, legibility, formatting complexity, page or word count, deadline, and certification requirements. No work begins until the quote, scope, delivery timeline, and payment method have been agreed.

4. Client responsibility

The client is responsible for providing complete, readable, and accurate source documents and any relevant institution instructions. Cropped, unclear, incomplete, or heavily damaged documents may delay the quote or order, require a better copy, or result in parts being marked as illegible.

5. Names and spelling

Names are normally reproduced according to the source document unless the client provides a passport, ID, prior filing, attorney instruction, or other official spelling reference. The client must provide preferred spellings before work begins when names need to match existing records.

6. Payment

Payment is handled off-site after the quote is approved. Work begins only after payment confirmation unless otherwise agreed in writing. Payment methods are confirmed individually at quote stage.

7. Rush work

Rush service is subject to availability, document complexity, and legibility. Rush timelines are not automatic and must be confirmed in writing before work begins.

8. Corrections

One correction round is included for clerical errors, spelling preferences provided before completion, or institution-specific formatting issues reported within 7 days of delivery. Changes caused by new source documents, new instructions, changed scope, or client omissions may require a new quote.

9. Refunds and cancellations

Because translation work is custom document work, paid orders are generally non-refundable once work has begun. If a project cannot be completed due to document quality, scope changes, or newly discovered requirements, available options will be discussed before work continues.

10. Confidentiality

Client documents are treated as confidential and used only to review, quote, complete, deliver, and correct the translation unless the client separately requests or approves additional handling, such as independent review.

11. Website workflow

This website does not process payments, store client accounts, or host document uploads. Its email tool prepares a draft in the client’s own email software; opening the app does not send a request or place an order. Document transfer and final delivery use an external method agreed by email. Do not send sensitive documents until the transfer method has been agreed.

12. Contact

Questions about these Terms may be sent to contact@chancellortranslations.com.