1. Who is responsible
Chancellor Translations is operated by Dejan Arnautović, an independent freelance translator, Trajka Grkovica 6, 11210 Belgrade, Serbia. Contact for all privacy matters: translations@chancellortranslations.com.
2. What is collected
Quote and order information: name, email address, phone/WhatsApp number if provided, language pair, document type, number of pages, deadline, receiving institution, purpose of translation, special instructions, and any message you write.
Uploaded documents: scans, photos, PDFs, or files you submit for quote review or translation. These may contain sensitive personal information, including names, dates of birth, identity information, immigration records, court records, civil status records, school records, business records, and administrative documents.
Payment information: payment is handled by the payment provider you choose, such as bank transfer, PayPal, Wise, or another agreed provider. Full payment credentials are not received or stored by Chancellor Translations.
3. How information and documents are used
Your information and documents are used only to review your request, issue a quote, perform and certify the translation, deliver the completed translation, handle correction requests, prepare invoices or receipts, and maintain basic business records.
Your documents are not used for advertising, training datasets, public examples, or unrelated purposes. They are not sold.
4. Third-party processors
Limited third-party processing is involved in operating the service. The quote and upload form is processed by Tally. Email is handled by the email provider of the contact address. WhatsApp messages, if used, are processed by WhatsApp. Payments are processed by the payment provider you choose.
Beyond these operational processors, documents are not shared with anyone unless you separately request or approve it, for example for an independent second review.
5. Tally upload form
Documents may be submitted through the secure Tally intake form or by email if you prefer. If you do not want to send sensitive files by regular email, use the Tally upload form or request an alternative secure upload link before sending anything.
The current intake form is available at https://tally.so/r/b5y5v0.
6. Retention and deletion
Files and order records are retained only as reasonably necessary for quote review, translation work, correction handling, invoicing, business administration, and legal compliance.
You may request deletion of your uploaded documents after delivery by writing to translations@chancellortranslations.com. Deletion is confirmed in writing. Basic invoicing or accounting records may be retained where legally required.
7. Security
Documents are stored in access-protected accounts and devices. Access is limited to what is necessary to review, translate, certify, deliver, or administer the order.
No online transmission method can be guaranteed to be perfectly secure. If your documents are especially sensitive, use the Tally intake form or ask for an alternative secure upload method before sending them.
8. Your rights
You may request access to, correction of, or deletion of your personal information. You may also ask what information is held about your order. Requests are answered by email, normally within a few business days.
9. Children’s information
Some civil, school, immigration, or family documents may contain information about minors. Such information is handled only for the translation request and is treated as confidential.
10. Changes to this policy
This policy may be updated from time to time. The version and effective date above identify the current policy.