Chancellor Translations is operated by Dejan Arnautović, an independent freelance translator, Trajka Grkovica 6, 11210 Belgrade, Serbia. Contact for all privacy matters: contact@chancellortranslations.com.
Quote and order information: name, email address, phone/WhatsApp number if provided, language pair, document type, deadline, receiving institution, and any message you write.
Documents: the scans or photos you send for translation, which frequently contain sensitive personal information (names, dates of birth, civil status, court and administrative records). These are treated as confidential without exception.
Payment information: handled by the payment provider you choose (PayPal, your bank, or Paysend). Full payment credentials are never received or stored by this Service.
Your information and documents are used solely to review your request, issue a quote, perform and certify the translation, deliver it, handle corrections, and maintain basic business records (orders and invoices). They are never used for advertising and never sold.
Limited third-party processing is involved in operating the Service: the quote form is processed by Google Forms; email is handled by the email provider of the contact address; WhatsApp messages are processed by WhatsApp; payments by the payment provider you choose. Beyond these operational processors, documents are not shared with anyone unless you separately request or approve it (for example, an independent second review).
Files and order records are retained only as reasonably necessary for recordkeeping, correction handling, and legal compliance. You may request deletion of your documents at any time after delivery by writing to contact@chancellortranslations.com; deletion is confirmed in writing. Basic invoicing records may be retained where legally required.
You may request access to, correction of, or deletion of your personal information at any time, and you may ask what is held about your order. Requests are answered by email, normally within a few business days.
Documents are stored on access-protected devices and accounts. If you prefer not to send sensitive files by regular email, request a secure upload link before sending anything.
This policy may be updated from time to time; the version and effective date above identify the current policy.
Contact: contact@chancellortranslations.com · WhatsApp/Tel +381 61 166 4086